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We thank you for your purchase and trust on one health
store. Please read the policies related to returns, exchanges and refunds for
products ordered through one health store.
We are happy to assist you for return of goods if
there is something wrong with the order or for any reasons. You may raise a
return/refund request by log into your user account or contact our customer
support team within 7 (Seven) days from the delivery of the
product along with the order number or return reference number.
product that you have received is damaged, then do not accept the delivery of
that product. If after opening the package you discover that the product is
damaged, the same may be returned for a refund. Please note that the
replacement of product(s) depends on the availability of the particular
product, in such cases we will offer a refund.
the event, where returns are not acceptable for particular products, the
Website would clearly mention the same on the product description page.
event the order/product is delivered and has been cancelled for refund due to
product fault, delivery of wrong product, partial product, etc. the refund is
processed. As a user, you may cancel your order at any time within 7 days of
If due to
any reason, unavoidable circumstances or beyond the limitations if the order is
not shipped by us then the order shall be cancelled and refunded.
On receipt of request, within 2 to 4 business
days, we will intimate you via email or call for a reverse pick-up by our
courier partner based on your location and our logistics partner availability. In some areas, where our
logistic partners do not provide pick up facility, customer will have to
courier the product to us.
Please ensure that the products are packed in
original shipping box and packaging material.
Once the product is received by us in good
condition, we will initiate replacement or refund process within 2-5 days to
original source of account or cards.
Can I Exchange all items?
One health store Returns&Exchanges policies
varies depends upon categories of products and following categories are not
eligible for return or exchanges:
1.Personal care/Personal hygiene
2.Baby care products
3.Healthcare/medical devices (Glucometer Lancet/Strip, Healthcare Devices and Kits,
Surgical, Health Monitors and many)
4.Sexual wellness Products
5.Food and Nutritional
Manufacturers warranty, In this case We will assist you to claim the warranty
if products or items within warranty period
Manufacturers warranty-In this case We will assist you to claim the warranty if
products or items within warranty period. We would
be mentioning product(s) warranty by manufacturer at product page or product
description page at our website.
are processed within 2-5 working days after receipts of goods and it shall be
done by NEFT/RTGS (Not applicable for
Outside India Shipments)
assistance Please call us on : +91 +91
99444 12122 (or)
write to email@example.com
Return address :
30,Police Quarters Road,