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Returns & Refunds


We thank you for your purchase and trust on one health store. Please read the policies related to returns, exchanges and refunds for products ordered through one health store.

We are happy to assist you for return of goods if there is something wrong with the order or for any reasons. You may raise a return/refund request by log into your user account or contact our customer support team within 7 (Seven) days from the delivery of the product along with the order number or return reference number.

If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that the replacement of product(s) depends on the availability of the particular product, in such cases we will offer a refund.

In the event, where returns are not acceptable for particular products, the Website would clearly mention the same on the product description page.

In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc. the refund is processed. As a user, you may cancel your order at any time within 7 days of the delivery.

If due to any reason, unavoidable circumstances or beyond the limitations if the order is not shipped by us then the order shall be cancelled and refunded.

On receipt of request, within 2 to 4 business days, we will intimate you via email or call for a reverse pick-up by our courier partner based on your location and our logistics partner availability. In some areas, where our logistic partners do not provide pick up facility, customer will have to courier the product to us. 

Please ensure that the products are packed in original shipping box and packaging material.

Once the product is received by us in good condition, we will initiate replacement or refund process within 2-5 days to original source of account or cards.

Can I Exchange all items?

One health store Returns&Exchanges policies varies depends upon categories of products and following categories are not eligible for return or exchanges:

1.Personal care/Personal hygiene products

2.Baby care products

3.Healthcare/medical devices (Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors and many)

4.Sexual wellness Products

5.Food and Nutritional supplements

6.Products/Items with Manufacturers warranty, In this case We will assist you to claim the warranty if products or items within warranty period


Products/Items with Manufacturers warranty-In this case We will assist you to claim the warranty if products or items within warranty period. We would be mentioning product(s) warranty by manufacturer at product page or product description page at our website.


Refunds are processed within 2-5 working days after receipts of goods and it shall be done by NEFT/RTGS (Not applicable for Outside India Shipments)

For assistance Please call us on : +91 +91 99444 12122 (or)

write to

Return address :

Medtex Healthcare,

30,Police Quarters Road,

Bharathi Nagar,